Exchanges and Returns

To cancel your order you can contact Customer Support or send an email to encomendas@pharma2me.com stating the intention, indicating the order number or invoice number or of sales.
Order cancellation at no cost to the customer is only possible during the order preparation process and prior to shipment or collection and may be requested by the customer or the Pharmacy. In the event of payment of the purchase price, the amount will be refunded to the customer by the same payment method. If you canceled your order during the above period, your order status will be changed to "Canceled".

Returns or exchanges are not accepted, except for the Justified Reasons given below, for the following products: medicines, supplements, food (including milk, porridge, jars, etc.), orthopedic articles with specific measures (eg footwear, compression stockings, etc.), underwear (eg brassieres, girdles, straps, briefs, etc.), ophthalmic articles, any other personalized items, open or broken packaging, temperature controlled products and reconstituted products for immediate use, as well as of other products if at the time of ordering or buying them have been expressly indicated as not subject to exchange or return by any operator of the Pharmacy or on the pharma2me platform.
If you wish to return or exchange any of your items (not listed above) you may do so within 14 days by sending the product along with the form available on the website. Return costs (and, in the case of exchange, re-delivery) are the responsibility of the customer, unless the return or exchange is justified.

. Defective or damaged product
. I received the wrong article
. I received the article after the agreed deadline
Pharma2me accepts exchanges / returns within 14 days of delivery.
Return to the address on the invoice you received with your products.
Contact Customer Support: +351 229 398 220 or encomendas@pharma2me.com.
What to do if you receive damaged packaging or items?
In the event that the shipping container is damaged you should check its contents at the time of delivery and immediately submit the claim to the carrier, then contact our Customer Support.
You should also contact our Customer Support if you have received a good packaging, but with damaged items inside.