Returns on ENT_NAME Online are always free.
Portugal and Spain: Free return by collection at home.
For home pick-ups, it is not possible to provide a fixed schedule.
Thus, these collections imply an availability on the part of the client to be present at the indicated address between 09:00 and 19:00.
This collection is free only for the first appointment.
If it is found that the collection was not successful due to the absence of the customer, the following collections will be charged to the customer (cost of € 3.00).
Other countries: Free return by regular mail to the following address:
ENT_NAME - A / C Online Shop
25th of April Square, No. 7, 2nd and 3rd Floor
4780-373 Santo Tirso
Please note that you must always attach the document proving the cost of sending the item returned for the purpose of reimbursement.
If the returned order does not contain this information, reimbursement of shipping costs can not be considered.