Common questions

General

• Make a purchase, step by step?

  Buying from pharma2me is easy:

  1. Find your favorite product:
  2. Choose the size;
  3. Adds item (s) to shopping cart;
  4. Checkout follows;
  5. Select your address and shipping method;
  6. Enter your billing details;
  7. Confirm your order;
  8. Select the payment method you want to use.

  Now you just have to wait for the order to come to you, thanks.

  
  

• How can I be sure my purchase has been completed?
  Currently, the online shop only makes shipments to Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, France (Metropolitan and Corsica), Greece, Netherlands, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Poland, Portugal, United Kingdom (except Channel Islands) and Czech Republic.

• When making a purchase is the stock always guaranteed?
  Due to the different customs policies and import taxes, ENT_NAME has no control over any costs that may be applied when an order arrives in the country of destination, and it is not possible to predict the exact value of these rates.
  
  If you have any questions, you should contact your local customs before placing your order to obtain information about customs charges and their applicability.

• What happens if the item I purchased sold out between the date of purchase and processing?
  We do not currently accept returns in stores, only through the online store.
  
  To make a return order, you must:
  

  • Log in to your account;
  • Go to the "My Orders" section;
  • Select the respective order;
  • Click Return / Exchange and follow the steps indicated.

  
  
  Your refund will be processed on the following days using the payment method used.

• How to apply a promotional code?
  The refund will be processed after receipt of the returned items and their evaluation by the Quality Department, in the same payment method used when purchasing.

Medicines

• How can I be sure my purchase has been completed?

• When making a purchase is the stock always guaranteed?

• What happens if the item I purchased sold out between the date of purchase and processing?

Shopping

• How can I be sure my purchase has been completed?

• When making a purchase is the stock always guaranteed?

• What happens if the item I purchased sold out between the date of purchase and processing?

• Will I receive an invoice for my purchase?

  Returns on ENT_NAME Online are always free.

  Portugal and Spain: Free return by collection at home.

  For home pick-ups, it is not possible to provide a fixed schedule.

  Thus, these collections imply an availability on the part of the client to be present at the indicated address between 09:00 and 19:00.

  This collection is free only for the first appointment.

  If it is found that the collection was not successful due to the absence of the customer, the following collections will be charged to the customer (cost of € 3.00).

  
  

  Other countries: Free return by regular mail to the following address:

  ENT_NAME - A / C Online Shop

  25th of April Square, No. 7, 2nd and 3rd Floor
  4780-373 Santo Tirso

  Portugal

  
  

  Please note that you must always attach the document proving the cost of sending the item returned for the purpose of reimbursement.

  If the returned order does not contain this information, reimbursement of shipping costs can not be considered.

• How to apply a promotional code?

Delivery

• What are the delivery times for health products?

Exchanges & Returns

• How to make an exchange / return?